A True Cloud Phone System

A robust cloud phone system delivering a plethora of advanced features from auto-attendant, call paging, conferencing, one-touch speed dial, email integration to call recording – to name a few.

Take a load off, put it in the cloud and trust one provider for all your Communication and Data Service needs.

Multimedia Contact Center

UniVoIP has extensive experience providing outsourced non profit call center solutions. Our customized agent training and advanced technology allows us to deliver an unparalleled customer experience while increasing donations and improving donor acquisition and retention. Trust our expertise, capacity and sensitivity for your cause to handle your fundraising and donor contact center service needs with the dedication you would expect from an industry leader.

Unified Communications & Mobility Solutions

Streamline communications and spare the environment

The idea behind UC is that if a staff member can access and reply to a message using whatever device is convenient at the moment — regardless of what sort of device the message was generated on — there will be less lag time between replies and the organization will be able to communicate more effectively, both internally and externally.

Online Administration

The OfficeConnect Online Administration offers an integrated solution which is centralized in the cloud. It has been designed to automate usual provisioning functions with a very intuitive user interface and make it very easy to add and change users, assign phones, manage extensions and groups anytime, from anywhere.

24/7 Customer Care

From the moment you become a customer, our Customer Care team goes to work on behalf of your business. Our US-based team works directly with you to assure the experience with our business phone system is beyond expectations. You get first-class customer care as you should.

Data Services

Business Internet

Staying connected with customers and vendors means that you need a fast Internet connection that is secure, reliable and redundant. With our Business Internet Service Plans, we provide On-Net connectivity over our national network partners, delivering affordable, robust performance at multiple speeds tiers from 1.5 Mbps to 1,000 Mbps (Available in select areas).

MPLS Private Network

UniVoIP is offering MPLS circuits to connect customer single or multiple sites to UniVoIP data centers, offering a complete On-Net and private connectivity. MPLS is the fastest-growing WAN technology on the market because of its performance and versatility.

UniVoIP App

With The UniVoIP App, our customers experience total functionality and uninhibited business communication through the mobile and desktop interface. Whether it is used from a desktop, laptop, tablet or smartphone, users can access the company directory for quick IM chat or call capabilities. They also can manage calls with mute, transfer, park, place on hold, flip call or call recording options as well as merge calls into a three-way conference.

More money left for what really matters

Virtually No Hardware Costs

There is considerably less hardware costs with UniVoIP solutions because UniVoIP does not require nonprofit organizations to purchase proprietary hardware. Less hardware for the organization also means less energy costs to the Non Profit in order to power and cool unnecessary proprietary hardware.

Zero Support or Maintenance Cost

Customer Service and Support Quality – The top factors influencing buying behaviors in the nonprofit industry are related to Service Level Agreements (SLA). UniVoIP is “easy to do business with” and exhibits 98% renewal rates demonstrating that our 24/7 US-based customer service is of the highest quality.

Green Savings

UniVoIP solutions and IP phones are the greenest in the industry. It actually costs twice as much to power a Cisco solution than it does a UniVoIP solution.

Unlimited Free Calling

Unlimited free US calls plus very competitive international rates (as low as $0.01 / minute).

Conferencing

UniVoIP Conferencing solution enables nonprofit organizations to hold scheduled or ad-hoc conferences. The organization can set up conference bridges for organizational board meetings to serve members, donors, and the public who are unable to attend meetings in person. UniVoIP Conferencing can also be utilized in the meeting room, allowing members and donors who are unable to attend the meeting, follow along from home in an audio/web/video lesson.

UniVoIP WebConnect

Triggered by inbound or outbound calls, WebConnect scans designated online sources for relevant information based on the caller’s phone number or name, and gives the user immediate access to profile data on the caller with automatic web-based screen pop ups. Launch preferred URL’s such as Salesforce, SugarCRM, ZohoCRM, Twitter, Facebook, LinkedIn, Google, Timelybill, Freshdesk, Zendesk and more. View other intelligent VoIP features including UniVoIP App.

Auto Attendant

Personalize greetings for your constituents

All of the power, flexibility and features available via UniVoIP’s auto attendant are available to every department, extension or mailbox within the organization. This is because the nonprofit-designed auto attendant can be customized as a call tree with unlimited routing combinations. In addition, you can leverage the embedded multi-lingual auto attendants and allow callers to be routed to their destination quicker and more efficiently. Read all the benefits you could leverage with UniVoIP’s auto attendant.

Mass Messaging

Our mass notification solution allows nonprofit organizations to reach supporters and drive donations, broadcast alerts and messages to the list of donors and members through phone, e-mail, text, or overhead paging. Improve ongoing engagement and communication, schedule appointments, and send alerts and reminders in real-time.

Safeguard your information

With a national secured network and geographic redundancy, UniVoIP is guaranteeing Service Level Agreement, allowing you to focus on your core mission without worrying about your telecom infrastructure. UniVoIP solutions are configured with multiple levels of resiliency and redundancy to ensure survivability and business continuity in the event of outages, failures, disasters or human error.

Security & Privacy

UniVoIP deploys MiNet™, an unpublished Stimulus Protocol that use digitally encoded name and value pairs to transmit information. The secure MiNet and Secure Real-Time Transport Protocol (SRTP) privacy and confidentiality benefits apply specifically to Internet based connectivity between organization and our network.

E-911

Our emergency 911 application and Emergency Response Advisor application allows emergency personnel to pinpoint on the desktop exactly where a 911 call was placed. It also has the capability of notifying when and where a 911 call was placed to local nonprofit organizations personnel.

Trusted by some of the world’s best

AIA LA CRJW
  • UniVoIP helped us to upgrade our phone system and transition from analog to voice over IP telephones ... we are enjoying the benefits of a high functioning and efficient phone system.

    Matt Krinsky, Director of Programs & Events
    Matt Krinsky, Director of Programs & EventsAmerican Institute of Architects Los Angeles (AIA|LA)
  • GSDBA is extremely happy with our new phone system and service from Univoip. Now we have clear connections and flexibility to customize our system anytime we want. We highly recommend Univoip to everyone!

    Sue Sneeringer, Operations Manager
    Sue Sneeringer, Operations ManagerGSDBA
  • OfficeConnect is an user friendly and scalable solution that exceeds expectations and makes our jobs easier and more efficient to do.

    Patrick Mahoney | Business Manager
    Patrick Mahoney | Business ManagerMorningside Recovery