Auto Attendant

Improve Response Time. Give your callers the attention they deserve. Offer your supporters a better experience. Leverage Donations.

Personalized Call Management

A sophisticated auto attendant provides your organization with efficient call management which is supported by our phone donation program. UniVoIP’s reliable and highly capable auto attendant handles all calls to your office, and meets the community, donors, supporters and volunteers with undivided attention.

Whether you have a receptionist or not, you can trust that all calls are handled with care. In other words, anyone calling your main telephone number will be greeted with a short, professional recording telling the caller to dial an extension or to press a single key to be routed to the appropriate department faster. You may grant callers the option to dial a specific extension number, dial by name or personalize as you wish.

Customize your auto attendant to match your organization’s mission.

  • Personalize greetings and call routing based on business hours or dates and establish rules for auto attendant greetings based on your specific needs.
  • Record different messages for holidays or events with special recordings.
  • Forward calls to an outside line if your staff is out of the office and in the field – don’t let your calls go un-answered.
  • Change your auto attendant settings from anywhere through the online-portal. Alert your constituents of special circumstances.

View our resource center dedicated to sharing success among organizations.

Auto Attendant Call Flow Solution

Here is an example:

The Auto-Attendant for nonprofit organizations could be designed as the following solution:

  • Thank you for calling xxx nonprofit organization
  • If you know your party’s 4 digit extension number, you may enter it now or at any time during this message
  • To use Dial-by-Name, press [8]
  • If you wish to make a donation, press [1]
  • To speak with our Events Director, press [2]
  • To reach our director of fundraising program, press [3]
  • To find out about our sponsorship program, press [4]
  • For all other inquiries, or if you wish to speak with the operator, press [0], or stay on the line.

Trusted by some of the world’s best nonprofit organizations

  • UniVoIP helped us to upgrade our phone system and transition from analog to voice over IP telephones ... we are enjoying the benefits of a high functioning and efficient phone system.

    Matt Krinsky, Director of Programs & Events
    Matt Krinsky, Director of Programs & EventsAmerican Institute of Architects Los Angeles (AIA|LA)
  • We wanted to improve communication with remote sites, reduce costs, and improve our Internet connectivity.  We also wanted to do all of the above at the lowest cost  ... we are getting all and the above, saving 40% hard dollars from our previous supplier ...

    Lynnae Hernandez
    Lynnae Hernandez Bridges Rehab
  • GSDBA is extremely happy with our new phone system and service from Univoip. Now we have clear connections and flexibility to customize our system anytime we want. We highly recommend Univoip to everyone!

    Sue Sneeringer, Operations Manager
    Sue Sneeringer, Operations ManagerGSDBA
  • OfficeConnect is an user friendly and scalable solution that exceeds expectations and makes our jobs easier and more efficient to do.

    Patrick Mahoney | Business Manager
    Patrick Mahoney | Business ManagerMorningside Recovery

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