Leverage Business Intelligence and Boost Customer Experience
Immediate Access to Caller Data Ensures Intelligent Interactions
Introducing UniVoIP WebConnect – a new VoIP-based software which integrates with CRM, ERP and Social Media platforms to empower conversation intelligence using programmable smart technology. Triggered by inbound or outbound calls, WebConnect scans designated online sources for relevant information based on the caller’s phone number or name, and gives the user immediate access to profile data on the caller with automatic web-based screen pop ups. Launch preferred URL’s such as Salesforce, SugarCRM, ZohoCRM, Twitter, Facebook, LinkedIn, Google, Timelybill, Freshdesk, Zendesk and more. View other intelligent VoIP features including UniVoIP App.
A Phone Solution to Boost Customer Experience
- User-friendly, instant set up and customization.
- On-demand inbound and outbound caller information and interaction history.
- Optimize response time and case resolution.
- Increase customer retention and satisfaction ratings.
- Drastically reduce complaint escalation rate
Trusted by some of the world’s best
UniVoIP helped us to upgrade our phone system and transition from analog to voice over IP telephones ... we are enjoying the benefits of a high functioning and efficient phone system.American Institute of Architects Los Angeles (AIA|LA)
We wanted to improve communication with remote sites, reduce costs, and improve our Internet connectivity. We also wanted to do all of the above at the lowest cost ... we are getting all and the above, saving 40% hard dollars from our previous supplier ...Bridges Rehab
GSDBA is extremely happy with our new phone system and service from Univoip. Now we have clear connections and flexibility to customize our system anytime we want. We highly recommend Univoip to everyone!GSDBA
OfficeConnect is an user friendly and scalable solution that exceeds expectations and makes our jobs easier and more efficient to do.Morningside Recovery