Leverage Business Intelligence and Boost Customer Experience

Immediate Access to Caller Data Ensures Intelligent Interactions

Introducing UniVoIP WebConnect™ – a new VoIP-based software which integrates with CRM, ERP and Social Media platforms to empower conversation intelligence using programmable smart technology. Triggered by inbound or outbound calls, WebConnect scans designated online sources for relevant information based on the caller’s phone number or name, and gives the user immediate access to profile data on the caller with automatic web-based screen pop-ups. In fact, it launches preferred URL’s such as Salesforce, SugarCRM, ZohoCRM, Twitter, Facebook, LinkedIn, Google, Timelybill, Freshdesk, Zendesk and few others. View other intelligent VoIP features including UniVoIP App.

Customize UniVoIP WebConnect to launch URL of choice.
Then select if the URL should launch on an inbound call, outbound call or both.
If inbound call is selected, select "Name", "Number" or "Both" under Search Type.

A Phone Solution to Boost Customer Experience

  • User-friendly, instant set up and customization.
  • On-demand inbound and outbound caller information and interaction history.
  • Optimize response time and case resolution.
  • Increase customer retention and satisfaction ratings.
  • Drastically reduce complaint escalation rate
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