The innovative screen based Receptionist IP Console puts the benefits of a hardware console on the attendant’s PC screen. Encompassing both keyboard and mouse call control, the console is equally beneficial for the frequent or occasional user.
UniVoIP’s OfficeConnect IP Console incorporates the “traditional” telephony touch and feel, including LED’s for simulated Busy Lamps, and software buttons that can be “pressed.” The familiar features ensure a smooth transition path to the software console, and the intuitive design means there is no need for costly, time-consuming training sessions.
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My Workgroup enables the console operator to easily monitor and contact the people who they deal with most frequently in their organization. Simply click once to dial, or right-click to Email the contact. Up to 32 contacts can be included as My Workgroup members
All company wide contacts are listed in the Internal, External and Emergency directories. The user can also access any contacts in their Outlook folder, and add personal contacts to their Favorites Directory.
The Active Call Area represents the user’s telephone. Using their keyboard or mouse the user can manage their calls, e.g. make a call, transfer a call, etc. The Active Display Icons allow the user to see at a glance the status of their calls, for e.g. calls on hold.
The Busy Lamp Fields allow the operator to make more informed choices when determining how to handle a call. In addition to regular call states the Receptionist IP Console also mines Outlook to make meeting information instantly accessible. Apart from displaying BLF information for My Work group members, the IP Console can also display BLF information in the internal directory.
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