Nonprofit Multi-Channel Contact Center
Achieve Excellence in Constituent ExperienceAs a leading provider of nonprofit call center services, designed specifically to meet the needs of the nonprofit industry, we pride ourselves on our mission to partner with your organization. We relish in the thought that we help our nonprofit customers help others in need. UniVoIP has created an innovative and customizable contact center solution that maximizes donor contact in order to increase donor contributions.
Whether you want to drive inbound/outbound call center campaigns to raise funding or simply have a few people answering calls, UniVoIP’s Contact Center (CC) solution can be customized to meet your specific needs and objectives.
Expect to see immediate benefits from our CC solution such as:
- Maximize every donor contact as an opportunity to elicit loyalty to the organization and to raise donor contributions through motivated and skilled team members.
- Integrate customer advocate support tools to significantly reduce the cost per transaction.
- Retain and grow existing donors, members and volunteers using analytics to better target messaging and increase individual donation wallet share.
- Provide multi-channel accessibility via phone, email, web and live chat, SMS and Social Media. Increase donor satisfaction by offering flexibility in how they communicate with you.
- Leverage easy-to-use call recording in support of regulatory compliance and quality monitoring requirements
- Contact center queues and agents monitoring, reporting, forecasting, recording and agent productivity